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Can I exchange an item for a different size?

Yes, you can request an exchange for a different size, even if your item was purchased on final sale. We understand that getting the right fit is important, and we're happy to process an exchange for you. Upon receiving your request, we'll submit a r

Do you offer exchanges for items that do not fit?

Absolutely! We understand the importance of a perfect fit, and we are committed to your satisfaction. Hence, we offer free exchanges for different sizes. If you've ordered a size that doesn't fit well, you can easily request an exchange for a more ap

Can I exchange an item for a different color as well as a different size?

Yes. You can select the "Return Shopping" option to exchange for a different product vs. a different size of the same product.

What is the process for exchanging a product?

To initiate an exchange for a product, please visit our returns portal. The next step involves you dropping the item off at the closest return bar location. You'll need the QR code provided in your confirmation email, which the return bar staff will

How does the exchange policy work for items purchased during a sale?

We are more than willing to make exceptions for size exchanges on sale items if the original size ordered does not fit properly. Please inform us if you require a different size for a product purchased on sale, and we will work with you to ensure tha

How can I find out when a product that's out-of-stock will be restocked?

You can sign up for restock notifications on the product page. Select the product that is out-of-stock, click the "Notify Me" button (where the "Add to Cart" button was previously located), and  type your email address. We will send you an email as s

Can I return an item that was marked as final sale?

Items marked as final sale are ineligible for a return or exchange. If the product received is defective or not the product that was ordered, we will make an exception.

Will my DIY die shorts shrink after washing and dying?

The DIY die shorts are not pre-shrunk, so they may fit about a half-size larger before being washed and dried. The dying process may cause additional shrinkage. We recommend washing and drying them to achieve the final fit.

Do you offer any discounts for first responders or military personnel?

We are proud to support our first responders and military personnel with a special discount. Simply verify your status by sending us a photo of your identification and we will provide you with a discount code.

Can students receive a discount on their purchases?

Yes, students are eligible for a discount at our store! Please provide proof of being a student, such as a photo of your student ID or, if not available.

Is there a discount program for low-income individuals?

We understand the challenges of managing a tight budget, which is why we've introduced our Low-Income Discount initiative. Submit your request along with any contextual information about your situation, and upon review, we may offer you a special dis

How can I modify my order?

If you need to change the size or color of an item after placing your order, contact us immediately. Please note that we may not be able to modify it once our fulfillment center has prepared it for shipping. In such cases, you are more than welcome t

What if my order is delayed?

If your shipment is delayed and hasn't arrived within the stated time range post-shipment date, our policy allows you to either have a replacement shipped or to submit a claim for a refund. We appreciate your understanding during any possible deliver

How do I handle exchanges if I am ordering from outside the US?

For customers ordering from outside the US wishing to exchange items, we ask that you first place a new order for the replacement items. Unfortunately, we cannot provide a return shipping label for international returns, so you will need to send the

What is the refund process after I return an item?

Once we have received and processed your returned item(s), we will issue a refund to you. Please note that it can take a few days for the credit to appear on your credit card. We appreciate your patience during this process.

What happens if my order gets returned to sender or I never received my order?

If your package is returned to the sender or you never received your order, please get in touch with us for assistance. Although we typically would update the address and reship the package for you, we can also issue a refund for your order as reques

What is your policy on defective or damaged items?

We are committed to customer satisfaction and apologize if you receive a defective or damaged item. In such cases, please contact us immediately to arrange for a replacement. If you are capable and prefer to repair the item yourself, we may be able t

When are you going to offer new sizes?

We would like to offer more sizes and we need your help. If we don't currently offer your size, you can request a size on our website. When we have enough requests for a size to satisfy our production minimums, we will officially add that size to our

Are items that don't fit and were purchased as 'final sale' eligible for exchange?

We don't typically offer returns or exchanges for items that are marked "final sale" but we want you to be happy with your Hammies so we can make an exception for you and allow you to exchange for a better-fitting size. Inform us about the desired si

How can I style and find sizing on my Hammies?

You can find our full-size guide here, it includes waist measurements and fit notes for each item. If you're between sizes, we generally recommend sizing down, as our fabric has a bit of stretch and is designed to hug you in all the right places. Ham

What is the fastest way to process my return?

The fastest way to process your return is to start it through our online returns portal here. Just enter your order number and shipping zip code to get started. Once your return is approved and scanned by the carrier, we’ll process your refund or exc

What is the length of the men's bell bottoms?

The men's Hammies corduroy pants have an inseam of approximately 34 inches. They’re designed to hit around the ankle for most folks, depending on your height and how you style them.

I was wondering if the Navy Cabana Trunk would come back in stock in size 32?

At this time, we’re unable to confirm when this item will be restocked, however, you can find out when the Navy Cabana Trunk in size 32 will be restocked by signing up for restock notifications on the product page. Just click the 'Notify Me' button a

Can I modify my return?

Once a return is initiated, it generally can't be modified. However, if you need to make changes, customer support can assist you as long as it hasn’t been dropped off or processed yet. Just let us know what changes you’d like to make, whether it’s s